- All items except final sale eligible for store credit.
- Products must be returned in a saleable condition, i.e. clean, unworn in its original box and undamaged sole. Any products that do not comply with these conditions will not be accepted. We ask that customers kindly try our shoes on carpet or clean floors to retain the condition of the product.
- If customers purchase pre-order items, the return period is subject to the date processed at the warehouse.
- All customers that purchased items sent outside of Australia are eligible to return their items within 45 days of purchase and postage is the responsibility of the customer.
A return label will not be provided by Jo Mercer. Returns do not incur an additional handling fee.
Please ship your return to the below address using a traceable carrier service of your own choice at your own expense.
Jo Mercer
53 Myrtle Street,
South Yarra, 3141
Victoria, Australia
hello@jomercer.com.au | 1300 855 045
Please note, it is important that you choose a registered, traceable postage service with a reputable postage provider. Jo Mercer is unable to provide a refund or credit for any packages that do not arrive safely to our warehouse.
Please allow up to 10 business days from the date of delivery back to our warehouse for your your return to be processed.
If you request an exchange, please note that exchange requests are not always guaranteed and are subject to stock availability.